We Guarantee Your Comfort, or Your Money Back!
Here's how it works.
In order to ensure the sleeping comfort of all our valued customers, Sleep Store USA offers you a test rest when you purchase a mattress and box spring set or a mattress for use on a platform bed. The trial period begins the night your mattress is delivered.
What is the comfort guarantee?
We hope you are completely satisfied with your Sleep Store USA sleep system, but if you decide to exchange or return the Mattress during the In-home Trial, contact Customer Service at 1-866-321-5644 before packing your bed. All merchandise being returned must be in excellent condition and be given a "Return Merchandise Authorization" (RMA) number from Customer Service which will expire 90 days from your initial delivery date. All merchandise must be boxed and shipped back on or before the 91st day. The Comfort Guarantee covers the Mattress only. All refunds of the purchase price (minus any original shipping costs) will be issued to the original method of payment within approximately 15 business days after all products have been received back at the Sleep Store USA factory. All shipping and incidental charges to return the product as well as any disposal fees are covered by Sleep Store USA up to the first 30 days, under our Free Return Shipping policy.